Refund and cancellation policy

This policy explains how payment, cancellation and refunds work for a paid Hilora subscription (the "Pro" plan). It forms part of our Terms of Service.

This policy was last updated on 9 September 2026.

Who processes your payment

Our payment provider and merchant of record is Paddle. Paddle processes payments, handles billing and issues refunds on Hilora's behalf. The specific selling entity, along with the receipt and invoice for each charge, is provided to you by Paddle.

30-day free trial

The Pro plan starts with a 30-day free trial. No charge is made during the trial. If you do not subscribe before it ends, your account automatically reverts to the free plan at no cost. You are only charged when you actively choose to subscribe.

Billing and renewal

The Pro subscription is billed in advance, monthly or annually depending on the plan you choose, and includes VAT where applicable. It renews automatically at the end of each period until you cancel it.

Cancellation

You can cancel your subscription at any time. When you cancel, you keep Pro access until the end of the period you have already paid for; no further charges are made. The unused part of the current period is not refunded.

Refunds

We offer a 30-day free trial precisely so you can evaluate Hilora Pro at your own pace before paying. For that reason, as a general rule we do not offer refunds once a payment has been made, except where required by law.

That said, if you believe your case is exceptional — for example, a billing error or a charge you did not expect — get in touch and we will review it in good faith.

Your statutory rights

Nothing in this policy limits the rights granted to you by applicable consumer protection law. Where the law gives you a right of withdrawal or a right to a refund, it prevails over what is described here.

How to request a refund

Refunds are issued by Paddle, our merchant of record. You'll find Paddle's support details on the receipt for each charge. For any request or question you can also contact us and we'll handle it with Paddle:

Hilora
https://www.hilora.app/contact

Changes to this policy

We may review and amend this policy at our sole discretion. Upon doing so, we will update this page, and any changes take effect from the date of publication.